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    Parkway East Hospital 24-Hour A&E helpline: +65 6340 8666

    Parkway East Hospital 24-Hour A&E helpline

     

    At Parkway East Hospital’s accident and emergency (A&E) 24-hour clinic, we provide you with immediate medical attention at any time of the day. We are conveniently located in the east of Singapore and can provide you with personalised, quality healthcare near your home.

    The average wait time at our A&E is 30 minutes.

    For medical emergencies, contact the Parkway Ambulance Service so that our team of doctors and healthcare professionals can provide you with immediate and comprehensive care.

    Our accident and emergency (A&E) 24-hour clinic is able to handle health conditions such as:


    Find out more about the 3 conditions we commonly treat and what to do before arriving at the A&E.

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    Abdominal Pain

    Abdominal pain

    Common causes of abdominal pain, also known as a stomach ache, include trapped wind, indigestion, overeating, or a viral or bacterial infection.

    Stomach aches are particularly common in children, as even a small change in diet or bowel habits may result in mild pain. Other common causes include constipation, an upset stomach, ear infection, onset of periods or strep throat. Usually, a child with stomach pain that is not accompanied by any other symptoms, which subsequently disappears in 3 hours or less, will not require immediate medical attention.

    If you experience stomach ache, stay hydrated by drinking plenty of water and avoid solid food for a few hours. If your child has a stomach ache, keep an eye on their symptoms and seek medical attention if the pain is persistent.

    Visit our 24-hour clinic if:

    • your pain is sudden or severe and lasts more than an hour, or comes and goes for more than 24 hours
    • you can’t stop vomiting, or there is blood in your vomit
    • you pass bloody or black stools
    • you have diarrhoea
    • you cannot eat or drink for hours
    • you have a fever higher than 39ºC

    Visit our 24-hour clinic if your child:

    • has sudden or severe pain, which gets increasingly worse or is localised in one particular area
    • has a fever
    • can’t stop vomiting, or has blood in their vomit
    • is passing bloody or black stools
    • is in pain when urinating, has blood in their urine or is urinating more frequently than usual

    Here’s what you can do before arriving at the A&E (for adult and child):

    • Take frequent sips of water to stay hydrated unless you suspect you have appendicitis.
    • Avoid tea, coffee and alcohol as these can worsen the pain.
    • Place a hot water bottle or warm compress on your abdomen. Be careful not to scald yourself.
    • For severe pain, you may take a mild painkiller such as paracetamol. Avoid aspirin or other anti-inflammatory drugs unless otherwise advised by a doctor.
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    Cold and Flu

    Cold And Flu

    The common cold is a viral infection that affects the nose and throat. There are hundreds of cold viruses, but the symptoms are often similar: a blocked or runny nose, watery eyes, sore throat, sneezing and a cough.

    The flu is typically more serious than a cold, and is accompanied by a fever, headaches, body aches, tiredness, loss of appetite and nausea. It is highly contagious and can spread easily at work or at school. In children, the flu is often accompanied by vomiting and stomach pain. This means it is not always easy to tell if your child has the flu. In rare cases, it can lead to a sinus infection, ear infection or pneumonia.

    Seek medical attention if the fever lasts longer than 3 days, or if your child is short of breath, has a cough that won’t go away, or generally seems to be getting worse.

    Visit our 24-hour clinic if:

    • your GP refers you
    • you also have a long-term medical condition such as diabetes, heart disease, lung disease or kidney disease

    Visit our 24-hour clinic if your child:

    • has trouble breathing
    • has skin that is turning blueish or grey
    • is listless or lethargic, or is not responding like normal
    • is not taking on fluids, or is dehydrated (cranky, low energy, peeing less)
    • has a seizure
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    Cuts and Bruises

    Cuts and bruises

    Small cuts, scrapes and bruises that damage the skin are common, especially in children.

    If you or your child bump into something, small blood vessels under the skin may burst, forming a reddish mark that turns dark blue or purple after a few hours. This is a bruise. After a few days, it may turn yellowish and then disappear completely.

    If the skin is pierced, treat the wound at home by rinsing the cut under clean running water to remove any dirt or debris. After using an antiseptic solution or cream to deter infection, gently pat the area dry with a clean swab and apply a plaster or bandage to keep it clean.

    Visit our 24-hour clinic if:

    • the cut is deep and the bleeding won’t stop
    • you develop an infection, ie. a fever, as well as swelling, pain, or pus in the wound
    • you have been hit on the head
    • you feel dizzy, nauseous or faint

    Visit our 24-hour clinic if your child:

    • has a deep cut and the bleeding won’t stop after 10 minutes of applying pressure
    • has a wound that is gaping or spurting blood
    • has a foreign object inside the body
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    Fever

    Fever

    A body temperature over 37.4°C is considered a fever. This can be caused by an infection or illness, or by overheating or dehydration. It may be accompanied by a headache, body aches, shivering, sweating or weakness, and a hot, flushed face.

    More rarely, a fever may be caused by a bacterial infection, such as scarlet fever, urinary tract infection, pneumonia or meningitis.

    Anyone with a fever should stay hydrated and get plenty of rest. If your child has a fever, sponging them with lukewarm water may also help to bring the fever down. Avoid ice-cold baths or showers, and don’t give your child any medication until you have spoken to your GP or paediatrician.

    Visit our 24-hour clinic if:

    • you are struggling to breathe (especially in children)
    • you experience severe chest pain
    • you have a severe headache
    • you are coughing up blood
    • you had a seizure or fits, coupled with fever
    • you are pregnant
    • you have recently been to Africa, Asia, Latin America, or the Middle East
    • you just has surgery or a medical procedure
    • you get an infection often
    • you are on chemotherapy and your oral temperature goes above 38ºC for more than 1 hour
    • you are taking steroids and medicines used to prevent rejection after an organ transplant
    • you have diabetes, heart disease, cancer, lupus, or sickle cell anaemia
    • you have fever coupled with 1 or more of the following:
      • Rash
      • Trouble breathing
      • Severe headache or neck pain
      • Seizure or confusion
      • Severe vomiting or diarrhoea
      • Severe pain in the belly, back, or sides

    Visit our 24-hour clinic if your child:

    • has a temperature exceeding 40°C
    • is limp, unresponsive or has trouble breathing
    • is vomiting, with a stiff neck or severe headache
    • has blueish lips or mottling of skin
    • has a bruise-like rash that does not disappear when pressed
    • has a seizure

    Here’s what you can do before arriving at the A&E (for adult and child):

    • Dress in comfortable, lightweight clothing.
    • Apply cold compresses to your neck, armpits, or forehead.
    • Drink water or suck on ice chips to replenish fluids lost through sweat. For young children, an electrolyte solution is recommended.
    • Adults may take fever-reducing medications such as paracetamol, ibuprofen or aspirin. Children should be given the correct dosage of paracetamol based on their age and weight.

      (Note: Do not give aspirin to children and teenagers, or ibuprofen to infants under 6 months of age.)
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    Headaches

    Headaches

    There are several reasons why you might have a headache, including stress, lack of sleep, the flu, sinus problems, hunger, dehydration or allergies. Usually, an occasional mild headache is not a cause for concern. Rest until the pain goes away and take pain medication recommended by your GP or pharmacist.

    Children commonly get a headache if they have an illness, infection or a fever, or if they are straining their eyes. More rarely, your child may suffer from migraines. This is more common if you or someone else in your family also has a history of migraines.

    If the headache pain is sudden or severe, or the result of a head injury, seek immediate medical attention.

    Visit our 24-hour clinic if:

    • you are slurring your speech
    • your limbs feel weak or numb
    • you have a stiff neck
    • you have a seizure
    • your headache feels like a thunderclap, or the worst you’ve had in your life

    Visit our 24-hour clinic if your child:

    • experiences loss of vision
    • can’t stop vomiting
    • has weak muscles, or is unresponsive
    • has a severe headache located in the back of the head
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    Hives

    Hives

    Hives cause an itchy, red rash, which typically appears in a localised area of the body, but may spread across a larger area. Outbreaks can last for a few hours, days or months. There is not always an obvious cause, but it may be caused by stress, an insect bite or an allergic reaction.

    Itching hives can make them worse and cause an infection. Instead, try to keep the skin cool by applying an ice pack, taking cool showers, and wearing loose and light clothes. If your child has hives and their symptoms gradually get worse, seek medical attention.

    Visit our 24-hour clinic if:

    • your eyes, lips, tongue or throat are swollen
    • you are struggling to breathe or swallow
    • you experience stomach pain or diarrhoea

    Visit our 24-hour clinic if your child:

    • develops sudden, severe hives after an insect sting, new medication, or new or highly allergenic food, eg. milk or peanuts
    • is struggling to breathe or swallow
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    Insect Bites and Stings

    Insect bites and stings

    A swollen, itchy, red mark on the skin is normally an insect bite. In both adults and children, these tend to clear up on their own after a few days and rarely require medical attention, except in the event of an allergic reaction.

    Applying an ice pack can help to bring down swelling. Try to avoid scratching the area as it may cause an infection.

    Visit our 24-hour clinic if:

    • you have been stung 3 or more times, or in the mouth area
    • other parts of your body feel itchy, such as your face
    • you are struggling to breathe
    • you feel nauseous, are vomiting or have diarrhoea
    • your heart is beating very fast
    • you feel giddy, agitated or confused
    • your skin has gone very pale

    Visit our 24-hour clinic if your child:

    • has sudden, severe hives
    • has a swollen face
    • is struggling to breathe
    • feels dizzy or faint
    • has had a serious allergic reaction to an insect bite
    • has an infection, ie. the affected area is oozing or growing larger
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    Mild Burns and Scalds

    Mild Burns and Scalds

    A scald is caused by steam, hot liquids or chemicals, while a burn is caused by fire and hot metal. Both are fairly common household injuries, but may require urgent medical attention if they are severe or large.

    There are typically 3 types of burns: first-degree, second-degree and third-degree. First-degree burns are red and sore, second-degree burns are blistered, and third-degree burns are white and leathery. Always seek immediate medical treatment for third-degree burns.

    To treat a mild burn or scald at home, remove all your or your child’s clothing surrounding the area, unless it is stuck to the wound. Immediately pour cool water over the area for at least 10 minutes (do not use ice or iced water). Cover the burn with non-stick gauze.

    Visit our 24-hour clinic if:

    • your burn spans an area bigger than your hand
    • you have been burnt in the nose, mouth, throat, eyes, ears or genital area
    • you have been burnt by chemicals, electricity or lightning
    • your skin is white, leathery or charred

    Visit our 24-hour clinic if your child:

    • has a burn that is oozing or appears infected
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    Nausea and Vomiting

    Nausea And Vomiting

    Nausea is an unpleasant, sometimes painful sensation in the stomach that may make you feel like you need to vomit. Common causes include viral infections, motion sickness, an allergy, pregnancy or overeating. More rarely, nausea can be a sign of intestinal blockage, concussion or a head injury.

    If you do vomit, it is important to stay hydrated and avoid eating anything heavy until you can hold food down.

    It is common for children to vomit occasionally, and the likely cause is a stomach bug. If your child vomits, keep a close eye on them. If they appear otherwise normal, ensure they drink plenty of water and eat some light, plain food. If they are limp, unresponsive or irritable, seek medical attention immediately.

    Visit our 24-hour clinic if:

    • you also have a severe stomach, chest, belly pains or headache
    • you also have a fever higher than 38ºC
    • you are vomiting after a head injury
    • you throw up blood or substance that looks like coffee grounds
    • you have a bowel movement with blood, or a bowel movement that is black like tar
    • you have a severe headache or stiff neck
    • you feel very tired or have trouble getting up
    • you are severely dehydrated, eg. you feel very thirsty, giddy or have a dry mouth. Signs of dehydration include:
      • Feeling very tired
      • Being very thirsty, or having a dry mouth or tongue
      • Muscle cramps
      • Dizziness
      • Confusion
      • Urine that is dark yellow, or not needing to urinate for more than 5 hours

    Visit our 24-hour clinic if your child:

    • is repeatedly vomiting and unable to hold down fluids
    • is dehydrated (cranky, low energy, peeing less)
    • has green or bloody vomit
    • has been vomiting for several days
    • has a stiff neck, headache and a rash

    Here’s what you can do before arriving at the A&E (for adult and child):

    • Bring a disposable vomit bag with you.
    • Rest either sitting up or propped in a lying position with your head elevated.
    • Do not force yourself to eat.
    • Take small sips of water slowly and avoid any caffeinated or carbonated drinks. If you can keep fluids down, try an oral rehydration solution to replace electrolytes lost through vomiting.
    • Avoid fatty and oily food.
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    Nosebleed

    Nosebleed

    Nosebleeds occur when the fragile blood vessels in the nose burst. This can be caused by anything from dry air, frequent nose blowing or sneezing to an allergic reaction or injury to the nose.

    Nosebleeds can be light or heavy, involve one or both nostrils, and can last for seconds or sometimes minutes. If you have a nosebleed, sit down, lean forward and pinch your nose above the nostrils until the bleeding stops. If your child has a nosebleed, do this for them.

    Visit our 24-hour clinic if:

    • your nosebleed is caused by an injury, such as being punched or hit by an object
    • your nosebleed won’t stop after 20 minutes

    Visit our 24-hour clinic if your child:

    • has put a foreign object up their nose
    • is also bleeding from somewhere else, eg. the gums
    • has severe body bruising
    • has a headache, or feels weak and dizzy
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    Sore Eyes

    Sore eyes

    An inflammation of the eye is known as conjunctivitis. Common causes of the condition include bacteria or virus, or an allergic reaction to smoke, pollen or dust. The infected eye will be red, and probably feel itchy and sore. A yellow discharge may cause eyelashes to stick together, the eyelids may swell, and it may feel like there is something resembling sand stuck in the eye itself.

    Conjunctivitis is highly contagious, so if you or your child has it, try not to touch the infected eye directly. Wash your hands often, especially before eating. Keep your child home from school or day care until symptoms fully disappear.

    Visit our 24-hour clinic if:

    • your vision is affected, eg. your eyes are blurry or sensitive to light
    • your eyes have encountered chemicals

    Visit our 24-hour clinic if your child:

    • is a newborn baby with conjunctivitis
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    Strains and Sprains

    Strains and sprains

    A stretch or tear to a muscle or tendon is a strain, and is common in the legs and back. A stretch or tear to the ligaments around your joints is a sprain, and is common in the knees, ankles and wrists.

    Typical symptoms include pain, swelling, bruising, soreness and restricted movement.

    If your child is very active or plays a lot of sports, they may be more likely to sustain a minor strain or sprain.

    Treat the area using PRICE therapy:

    • Protect
    • Rest
    • Ice
    • Compress with an elastic bandage
    • Elevate above heart level

    Visit our 24-hour clinic if:

    • your injury causes your limb or joint to look deformed
    • you are experiencing severe pain
    • your GP refers you

    Visit our 24-hour clinic if your child:

    • is in severe pain
    • can't move the injured joint or muscle
    • can't put any weight on the injured joint or muscle
    • complains of numbness or coldness in the limb
    • has symptoms that don't improve after a few days

    Here’s what you can do before arriving at the A&E (for adult and child):

    • Try not to rest any weight on your injured area.
    • Continue to ice the injured area with an ice pack wrapped in a wet towel. Apply for around 15 – 20 minutes each time. Repeat every 2 – 3 hours.
    • Avoid exercise, heat packs, alcohol and massages, which can exacerbate swelling.
    • If you experience severe pain, you may take a painkiller such as paracetamol.
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    Urinary Tract Infection (UTI)

    Urinary tract infection (UTI)

    UTIs are caused by bacteria entering the urinary tract. They are very common, and typically don’t last longer than 24 or 48 hours. Symptoms include a burning sensation when passing urine, stomach pain, blood in the urine and the urge to urinate more frequently than normal. To help rid your body of the infection, drink lots of water and visit the bathroom whenever you feel the urge.

    In children, a UTI is likely to go away quickly with early medical treatment. However, ignoring the symptoms of a UTI for too long can result in sepsis, a serious infection that spreads through the body. This is a more common complication in premature and newborn babies, and young infants.

    Visit our 24-hour clinic if:

    • you have a severe pain or tenderness in your back or side
    • you have a severe fever
    • you feel nauseous or are vomiting

    Visit our 24-hour clinic if your child:

    • has strange-smelling urine
    • has an unexplained fever
    • is vomiting or not eating
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    Asthma

    Asthma

    Asthma is one of the leading causes of chronic illness in children. Its symptoms vary, but may include frequent or chronic coughing spells, wheezing, a tight chest, lack of energy, rapidness or shortness of breath.

    If your child has any of these symptoms, it is especially important that they get a proper diagnosis to rule out other conditions and prescribe suitable medication.

    Asthma can be triggered by exercise, pollens, moulds, air pollutants, pet allergies, dust mites and infections, although this also varies from person to person.

    If you or your child is diagnosed with asthma and have an attack, staying calm will help to regulate breathing. Sit down and try to take slow, steady breaths.

    Visit our 24-hour clinic if:

    • your symptoms get worse
    • you don’t have your inhaler with you or you have not been prescribed one
    • you don’t feel any better after using your inhaler or your prescribed medication

    Visit our 24-hour clinic if your child:

    • is struggling to breathe
    • is constantly coughing
    • can’t talk, eat or play
    • is vomiting
    • has blueish skin
    • is convulsing or spasming while breathing
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    Acute Gout

    Acute gout

    Uric acid naturally forms in the body, but too much of it may cause gout, a form of arthritis. Typically, it causes painful swelling in the big toe, ankles, heels or knees. More rarely, it causes swelling in other joints in the body. It is best to seek medical advice if you experience these symptoms.

    Gout in children is rare. If a child or teenager has gout, it is important to determine the cause. Usually, it is because of another underlying condition that can be treated, such as kidney disease.

    Visit our 24-hour clinic if:

    • you are experiencing severe pain
    • you are having a high fever
    • your GP refers you
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    Dengue Fever

    Dengue fever

    Dengue fever is a virus transmitted by mosquito bites. Symptoms include a fever (typically lasting more than 2 days), a rash, a headache, body and joint pain, and stomach pain. If you have been bitten by a mosquito and experience these symptoms, it is best to seek medical attention.

    Dengue fever in children may start with a runny nose, cough, mild rash or fever. Children who have not been exposed to the virus before are most at risk, but generally, dengue fever takes a milder form in children than in adults.

    Visit our 24-hour clinic if:

    • you feel extremely unwell
    • you feel worse in the 24 hours after the fever goes down
    • you develop bleeding symptoms (eg. bleeding gums, menstruation, spontaneous bruising)
    • your GP refers you
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    Vertigo

    Dengue Fever

    If the room around you feels like it is spinning, this is known as vertigo. It may be accompanied by nausea, vomiting, abnormal eye movement or a ringing sensation in the ears. Common causes include an inner ear infection or migraine.

    Young children may not be able to describe these symptoms, but may appear to be off balance or more clumsy than usual.

    More rarely, vertigo is a sign of a neurological condition such as a stroke or meningitis.

    Visit our 24-hour clinic if:

    • you are finding it difficult to speak or swallow
    • your face is drooping
    • your arms and legs feel numb or weak
    • you have difficulty maintaining balance
    • you have recently sustained a neck injury

    For ambulance and special transportation, please refer to our full list of transportation services.

    Admission

    Our 24-hour clinic has a panel of specialists on call. Please notify the admissions counter if you wish to be attended by a preferred specialist based in our hospital.

    Bills & Insurance

    You may have a personal accident plan, comprehensive hospitalisation plan or travel insurance that covers your expenses for your visits to a 24-hour clinic (or A&E). If so, read the tips below to ensure a seamless claiming process:

    1. If you have an international or corporate plan, speak to your insurance provider ahead of time to check if direct billing is possible.

    2. Retain all records and receipts to support your claim.

    3. Check if your insurance provider’s claim form needs to be completed by a doctor before you are discharged from the hospital.

    In case of a medical emergency, and you’re admitted to a hospital after a visit to our 24-hour clinic, please contact our admissions counter or call +65 6812 3776 to check if your insurance coverage is eligible for direct billing or the cashless service.

    Waiting Time

    The average waiting time to see a doctor at our 24-hour A&E clinic is about 30 minutes. This is approximate and for informational purposes only.

    The waiting time depends on several factors including the severity of a patient’s medical condition and the number of patients at the A&E. It is our priority to provide care to the most critical cases first.

    Assessment of a patient's condition is done at the triage stage. Patients showing emergency signs will be prioritised before non-urgent cases that do not require immediate medical attention.

    Parkway Ambulance Service

    Our hospital is supported by the Parkway Ambulance Service that provides emergency and non-emergency medical transportation services. Visit Ambulance and Special Transport for more information.