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FAQs for International Patients


In response to the evolving COVID-19 situation around the world, several policies and advisories have been put in place in Singapore for the purposes of public safety, and to prevent further spread of the coronavirus.

At Parkway East Hospital, we are committed to sharing authoritative health-related information and providing ongoing medical support for you wherever possible.

For our international patients, you can continue to reach out to our Parkway Regional Offices for medical enquiries and information on our doctors and treatments.

Rest assured we will do our best to address your health concerns and ensure you get the care that you need. Stay safe.

I would like to make an appointment to see a specialist in Parkway East Hospital. Can I still go?

We are currently unable to accept new medical appointments due to local regulations that restrict short-term visitors from any country from entering Singapore. However, patients who fulfil the criteria in point 3 of this FAQ may still go to Singapore (subject to MOH’s approval).

Please contact the Parkway Regional Office in your home country for the latest updates, and for continued advice on medical or doctor-related enquiries.

Contact details for Parkway Regional Offices: https://www.parkwayeast.com.sg/plan-your-visit/patient-assistance-centres

If I have been tested negative for COVID-19 before coming to Singapore, can I still go to Singapore?

No, all short-term visitors from any country will not be able to enter into Singapore even if they have a negative COVID-19 test. Waiver application will need to be made for approval to enter Singapore.

Who can go to Singapore for medical treatments?

Existing patients who require critical follow-ups / with new medical conditions, or new patients requiring treatment not available in their country of residence may still go to Singapore (subject to MOH’s approval). Their attending specialists can request for a waiver of the requirement to enter Singapore ONLY if it fulfils ALL of the 4 criteria below:

  • The patient is currently under the attending specialist’s active follow-up AND
  • The attending specialist certifies that delay in continuation of treatment will lead to serious, life-threatening adverse outcomes AND
  • The patient is not likely to require usage of scarce healthcare resources (eg. ICU, blood supply) AND
  • For new patients or patients with new conditions, the attending specialist must provide a written support to indicate that the specialty expertise required to treat the new medical condition is unavailable at the patient’s country of residence

 

The patient (and accompanying caregiver, if any) must have also responded NO to the following health declaration questions:

  • Are you diagnosed or suspected to have any of the following: pneumonia or COVID-19 infection?
  • Do you have any of the following symptoms: fever, cough, runny nose, sore throat or shortness of breath?
  • Did you have contact with any case of COVID-19 in the last 14 days?
  • Are you currently hospitalised or were you discharged from inpatient stay from any hospital in the last 14 days?

 

In addition, all existing foreign patients seeking continuing care in Singapore must comply with the following additional criteria:

Pre-departure testing

  • Patient (AND accompanying caregiver, if any) must test negative for COVID-19 by Polymerase Chain Reaction (PCR) test once, within 48 hours prior to departure
  • Patient must not have suspicion of pneumonia on chest imaging performed within 48 hours prior to departure

 

On-arrival procedures

Foreign patients and their accompanying caregivers will be subjected to mandatory on-arrival procedures related to admission, isolation and testing at receiving hospital. Details below:

  • Patient and accompanying caregiver must be admitted and isolated at the receiving hospital on arrival in Singapore via hospital’s dedicated ambulance and be tested for COVID-19 by PCR. Given the differing risk assessments for different countries, travellers coming from selected countries (having spent at least 14 days there) may now be swabbed once instead of twice.
  • If arrival PCR test/s are negative, the patient and accompanying caregiver can be discharged to the Stay-Home-Notice (SHN) location to complete the SHN, abiding by prevailing SHN regulations. During the time in the hospital, patient can begin to receive the required specialist medical care that the patient had come for, if assessed to be appropriate by the attending specialist.

 

Please contact the Parkway Regional Office in your home country for more information and assistance.

Contact details for Parkway Regional Offices: https://www.mountelizabeth.com.sg/plan-your-visit/patient-assistance-centres

I have received the waiver letter to go to Singapore. What will happen when I arrive?

Patient (and accompanying caregiver, if any) who has gotten the waiver approval to go to Singapore will need to serve and complete the prescribed SHN duration on arrival in Singapore.

Upon arrival at Singapore immigration:

  • Provide a copy of the waiver approval letter
  • Provide Annex A form (it will be sent to you by your specialist and you will need to print it out)
  • Patient (and accompanying caregiver, if any) will need to proceed directly to the hospital via ambulance upon arrival in Singapore to be admitted and do the required COVID-19 PCR test/s. The admission in hospital is counted towards the SHN duration
  • Patient (and accompanying caregiver, if any) must clear health checks at immigration before being allowed entry into Singapore

What will I need to comply with the Stay-Home Notice (SHN)?

A person issued with a stay-home notice is to stay at the designated place of accommodation at all times. A Singapore government agency will monitor your movement and may contact you through multiple platforms including phone calls, WhatsApp or Short Message Service (SMS). If you require to go for medical appointments, you will need to call the SHN Helpline at +65 6812 5555 to inform them.

How is the Stay-Home Notice period calculated?

The Stay-Home Notice (SHN) will commence from the day of your arrival to Singapore. For example, if you arrive at Singapore on 1 Mar 2020 and are required to serve 14 days of SHN, your SHN commences on 1 Mar 2020 and will cease to have effect after 15 Mar 2020, 12pm.

You may use the SHN calculator link below to calculate your SHN period:
https://service2.mom.gov.sg/shn/shn-calculator

Am I allowed to have visitors at the designated facility while serving SHN?

No, visitors are not allowed.

Will I be able to leave the designated facility to buy food if I’m on SHN?

No, you may turn to home delivery services or enlist the help of others for your daily necessities.