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FAQs for International Patients


In response to the evolving COVID-19 situation around the world, several policies and advisories have been put in place in Singapore for the purposes of public safety, and to prevent further spread of the coronavirus.

At Parkway East Hospital, we are committed to sharing authoritative health-related information and providing ongoing medical support for you wherever possible.

For our international patients, you can continue to reach out to our Parkway Regional Offices for medical enquiries and information on our doctors and treatments. Rest assured we will do our best to address your health concerns and ensure you get the care that you need. Stay safe.

Update:

With effect from 17 November 2020, international patients from countries with Air Travel Pass (ATP) arrangements will no longer be required to apply for a waiver from the Ministry of Health (MOH) to seek medical treatment in Singapore.

For international patients:

FROM COUNTRIES WITH SPECIAL TRAVEL ARRANGEMENTS

(Australia, Brunei Darussalam, Mainland China, New Zealand, Taiwan)

 

FROM COUNTRIES
WITHOUT SPECIAL TRAVEL ARRANGEMENTS


 

FAQs:

 

I would like to make an appointment to see a specialist in Parkway East Hospital. Can I still go?

Patients from countries with special travel arrangements (Australia, Brunei Darussalam, Mainland China, New Zealand, Taiwan – subject to Air Travel Pass approval) and existing patients from all other countries (excluding countries with special travel arrangements) who fulfil the criteria in point 3 of this FAQ (subject to MOH’s approval) may still go to Singapore.

Please contact the Parkway Regional Office in your home country for the latest updates, and for continued advice on medical or doctor-related enquiries.

Contact details for Parkway Regional Offices: https://www.parkwayeast.com.sg/plan-your-visit/patient-assistance-centres

If I have been tested negative for COVID-19 before coming to Singapore, can I still go to Singapore?

No, all short-term visitors from any country will not be able to enter into Singapore even if they have a negative COVID-19 test. You will need an Air Travel Pass or a successful waiver application from the Ministry of Health (MOH) before you can enter Singapore.

Who can go to Singapore for medical treatments?

1. Patients from countries with special travel arrangements (Australia, Brunei Darussalam, Mainland China, New Zealand, Taiwan) may apply for an Air Travel Pass to enter Singapore (subject to approval).

2. Existing patients from all other countries (excluding countries with special travel arrangements) who require critical follow-ups / with new medical conditions, or new patients requiring treatment not available in their country of residence may apply for a waiver from MOH to enter Singapore (subject to MOH’s approval). Their attending specialists can request for a waiver of the requirement to enter Singapore ONLY if it fulfils ALL of the 6 criteria below:

  • The patient should not be entering Singapore for the purpose of seeking medical treatment for an active COVID-19 infection
  • The patient is currently under the attending specialist’s active follow-up
  • The attending specialist certifies that delay in continuation of treatment will lead to serious, life-threatening adverse outcomes
  • The patient is not likely to require usage of scarce healthcare resources (eg. ICU, blood supply)
  • For new patients or patients with new conditions, the attending specialist must provide a written support to indicate that the specialty expertise required to treat the new medical condition is unavailable at the patient’s country of residence
  • The patient is able to fulfil all prevailing immigration requirements. Should there be any restriction for patients coming from particular countries or areas, their trip should be deferred until such restrictions are lifted

 

In addition, all existing foreign patients (excluding patients from countries with special travel arrangements) seeking continuing care in Singapore must comply with the following additional criteria:

Pre-departure testing

  • Patient (AND accompanying caregiver, if any) must test negative for COVID-19 by Polymerase Chain Reaction (PCR) test once, within 72 hours prior to departure
  • Patient must not have suspicion of pneumonia on chest imaging performed within 72 hours prior to departure

 

On-arrival procedures

Each foreign patient may be accompanied by ONE caregiver only (aged 21 years or older). The caregiver must arrive with the patient from the same location, on the same flight/ferry/land ambulance, and should not seek medical services as part of their travel unless it’s a medical emergency. Both the patient and caregiver will be subjected to mandatory on-arrival procedures related to admission, isolation and testing at receiving hospital. Details below:

  • Patient and accompanying caregiver (if any) must be admitted and isolated at the receiving hospital on arrival in Singapore via a hospital-arranged ambulance. They would not have to undergo the mandatory On-Arrival Test (OAT) at the checkpoint but must be tested for COVID-19 by PCR at the hospital. The number of tests is dependent on the originating country of the traveller.
  • Serology tests – In addition to PCR testing, all patients and caregivers will have to undergo a serology test once in hospital. Serology testing is used to determine if the person has an old infection and, together with the PCR result, will help determine the period of isolation required if the patient tests positive for COVID-19.
  • If arrival PCR test/s are negative, the patient and accompanying caregiver can be discharged to the Stay-Home-Notice (SHN) location to complete the SHN, abiding by prevailing SHN regulations. During the time in the hospital, patient can begin to receive the required specialist medical care that the patient had come for, if assessed to be appropriate by the attending specialist.

 

Please contact the Parkway Regional Office in your home country for more information and assistance.

Contact details for Parkway Regional Offices: https://www.mountelizabeth.com.sg/plan-your-visit/patient-assistance-centres

I have received the waiver letter from MOH to go to Singapore. What will happen when I arrive?

Patient (and accompanying caregiver, if any) who has gotten the waiver approval to go to Singapore will need to serve and complete the prescribed SHN duration on arrival in Singapore.

Upon arrival at Singapore immigration:

  • Provide a copy of the waiver approval letter
  • Provide Annex A form (it will be sent to you by your specialist and you will need to print it out)
  • Patient (and accompanying caregiver, if any) will need to proceed directly to the hospital via ambulance upon arrival in Singapore to be admitted and do the required COVID-19 PCR test/s. The admission in hospital is counted towards the SHN duration
  • Patient (and accompanying caregiver, if any) must clear health checks at immigration before being allowed entry into Singapore

What will I need to comply with the Stay-Home Notice (SHN)?

A person issued with a stay-home notice is to stay at the designated place of accommodation at all times. A Singapore government agency will monitor your movement and may contact you through multiple platforms including phone calls, WhatsApp or Short Message Service (SMS). If you require to go for medical appointments, you will need to call the SHN Helpline at +65 6812 5555 to inform them.

How is the Stay-Home Notice period calculated?

The Stay-Home Notice (SHN) will commence from the day of your arrival to Singapore. For example, if you arrive at Singapore on 1 Mar 2020 and are required to serve 14 days of SHN, your SHN commences on 1 Mar 2020 and will cease to have effect after 15 Mar 2020, 12pm.

You may use the SHN calculator link below to calculate your SHN period:
https://service2.mom.gov.sg/shn/shn-calculator

Am I allowed to have visitors at the designated facility while serving SHN?

No, visitors are not allowed.

Will I be able to leave the designated facility to buy food if I’m on SHN?

No, you may turn to home delivery services or enlist the help of others for your daily necessities.