At Parkway East Hospital, we accept both local and international insurance policies to cover your bills for hospital treatments and follow-up care. Be assured as you seek treatment at our facilities and recover with peace of mind.
If you have an Integrated Shield Plan and a full rider* that covers you for private hospitals, you may be eligible for our cashless service. With this service, you can be admitted for treatment at Parkway East Hospital with no payment needed at admission or discharge.
Local and international health insurance plans
Integrated Shield Plan for Singapore citizens and Permanent Residents
An Integrated Shield Plan rides on top of your existing MediShield Life Plan to provide additional coverage for Class B1 or A wards, even for private hospitals. A full rider* completely covers the co-insurance and deductible components of the bill.
All Singapore citizens and permanent residents are covered under the basic MediShield Life Plan. You can then opt to add-on the Integrated Shield Plan to cover your Parkway East Hospital bills.
To make an Integrated Shield Plan claim for your treatment, you only need to inform our hospital staff that you wish to do so and the hospital will submit the claims for you. Learn more about the Integrated Shield Plan.
Insurance plans for expatriates
Expatriates who do not have permanent resident status are not covered by the MediShield Plan and may instead have an international health insurance. These health insurance plans provide the option of being treated in Singapore or in another country within your zone of cover. You can use your international health insurance to pay your private hospital bill.
Things to know before admission at Parkway East Hospital
Letter of Guarantee
Upon admission, please provide your identification number to our admission personnel. The letter of guarantee can be raised electronically through our system for the deposit.
The letter of guarantee constitutes a waiver of deposit and can typically be issued for up to a total of $10,000. This amount may vary according to your Integrated Shield Plan. To clarify on the amount you can obtain for a waiver of deposit, please check with your insurance provider.
Deposit of hospital bill during admission
The admissions counter will collect the full deposit of the hospital bill upon admission, unless a Cashless application has been approved in writing 3 – 7 days before admission.
Hospital bill collection upon patient discharge
The hospital will collect the full amount of the hospital bill upon the patient’s discharge.
Claiming your Parkway East bill
Your bill is typically submitted 3 working days post-discharge. The hospital bill is submitted via our electronic claims system and sent to your Integrated Shield Plan’s insurance provider directly for processing. There is no need for the patient to submit further paperwork. Most claims are fully reimbursed between 6 – 8 weeks.
Call or WhatsApp Parkway Insurance Concierge at +65 9834 0999 to find out if your integrated shield plan covers you and your loved ones for Parkway East Hospital.
Call or WhatsApp Parkway Insurance Concierge at +65 9834 0999 to find out if your integrated shield plan covers you and your loved ones for Parkway East Hospital.
For billing and claim enquiries, please call +65 6344 7588.