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International Patient's Guide

International Patients Guide

  • Overview

    • The Parkway East Patient Assistance Centre (PEPAC) was set up to provide a one-stop service for local and international patients looking for specialists' expertise, personalised patient care and cutting-edge technology at Parkway East Hospital.

      Our dedicated and experienced PEPAC staff are professionally trained to assist patients with their needs before, during, and if necessary, after their visit. They are also able to provide advice on the estimated cost of treatments and procedures at our hospitals.

      Parkway East Hospital 24-hour appointment and medical enquiry: +65 6377 3737

      Parkway East Hospital accident and emergency (A&E) department (24-hour): +65 6340 8666

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  • Medical Arrangements

    • Parkway East Hospital offers a wide range of specialist medical services, both outpatient and inpatient. In accordance to your medical conditions and needs, we will recommend and schedule medical appointments for you with the appropriate specialists and make all the necessary arrangements for your visit.

      Doctor Referrals & Appointments

      Whether you have a preferred primary care physician or need specialty care for a specific medical problem, we are here to assist.

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  • Transport Arrangements

    As a visitor to Singapore, you may not be so familiar with how to get around. Our PEPAC staff will be happy to make your transport arrangements for you so that you can be sure you get to all your appointments on time.

    Flight Arrangements & Extensions

    Should your treatment take longer than expected, we will assist you in altering your flight arrangements and the extension of your visa, if required.

    Airport Transfer Services by Ambulance/Limousine

    Upon request, our PEPAC staff can arrange for transport from the airport to the hospital or your hotel via ambulance or limousine.

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  • Accommodation Arrangements

    Our PEPAC staff will gladly assist you in locating and reserving a hotel or serviced apartment to keep you in the style you are accustomed to.

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  • Special Arrangements

    Besides meeting your medical needs, we also offer a range of services to make your stay in Singapore a pleasant one.

    Language Interpretation Assistance

    Understanding the communication needs of our patients who come from the world over, our PEPAC staff can arrange for interpreters and translation services for a number of languages.

    Special Food & Beverage / Religious Arrangement

    If you are on a special diet or would like a spiritual care provider of your own religion, do inform us and we will make the necessary arrangements.

    Local Sightseeing Tour Arrangement

    If you are up to some sightseeing while you are in Singapore, why not take some time to explore what the city has to offer. Our PEPAC staff will be glad to arrange local sightseeing tours and suggest places of interest that you can visit during your stay here.

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  • Visa Application and Extension

    Visa Application

    You will be required to obtain a valid visa prior to your visit to Singapore. For more details on the list of countries that require a visa to enter Singapore, kindly visit the Immigration & Checkpoint Authority (ICA) website.

    Short-term Visit Pass Extension

    The Parkway East Patient Assistance Centre (PEPAC) will assist you in extending your short-term visit pass if your treatment takes longer than had been anticipated.

    We will require the passports of the patient and accompanying visitors in addition to the following:

    • Application form for a visit pass (Form IMM 14)
    • Application for extension of stay on medical grounds (Form V75)
    • Doctor's letter

    Please submit the completed documents to us in person at least one week before the expiration date stated on your visit pass.

    The visit pass extension is subject to ICA approval and administrative charges from ICA may apply.

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