International Patients Guide

As a visitor to Singapore, you may not be so familiar with how to get around. Our PEPAC staff will be happy to make your transport arrangements for you so that you can be sure you get to all your appointments on time.

Flight Arrangements & Extensions

Should your treatment take longer than expected, we will assist you in altering your flight arrangements and the extension of your visa, if required.

Airport Transfer Services by Ambulance/Limousine

Upon request, our PEPAC staff can arrange for transport from the airport to the hospital or your hotel via ambulance or limousine.

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Our PEPAC staff will gladly assist you in locating and reserving a hotel or serviced apartment to keep you in the style you are accustomed to.

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Besides meeting your medical needs, we also offer a range of services to make your stay in Singapore a pleasant one.

Language Interpretation Assistance

Understanding the communication needs of our patients who come from the world over, our PEPAC staff can arrange for interpreters and translation services for a number of languages.

Special Food & Beverage / Religious Arrangement

If you are on a special diet or would like a spiritual care provider of your own religion, do inform us and we will make the necessary arrangements.

Local Sightseeing Tour Arrangement

If you are up to some sightseeing while you are in Singapore, why not take some time to explore what the city has to offer. Our PEPAC staff will be glad to arrange local sightseeing tours and suggest places of interest that you can visit during your stay here.

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Visa Application

You will be required to obtain a valid visa prior to your visit to Singapore. For more details on the list of countries that require a visa to enter Singapore, kindly visit the Immigration & Checkpoint Authority (ICA) website.

Short-term Visit Pass Extension

The Parkway East Patient Assistance Centre (PEPAC) will assist you in extending your short-term visit pass if your treatment takes longer than had been anticipated.

We will require the passports of the patient and accompanying visitors in addition to the following:

• Application form for a visit pass (Form IMM 14)
• Application for extension of stay on medical grounds (Forms)
• Doctor's letter

Please submit the completed documents to us in person at least one week before the expiration date stated on your visit pass.

The visit pass extension is subject to ICA approval and administrative charges from ICA may apply.

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