Accident & Emergency (A&E)


24-hour accident & emergency (A&E) clinic

At Parkway East Hospital's 24-hour Accident and Emergency (A&E) clinic, we provide you with immediate medical attention for urgent medical problems all throughout the year.

Call our A&E hotlines:

Note: If you need a pre-departure PCR test, you can book a COVID-19 test at selected Parkway Shenton clinics or at the A&E department at Parkway East Hospital.

A&E waiting time

The average waiting time to see a doctor at our A&E department is 30 minutes.

When you arrive, our medical team will assess your condition at the triage stage:

  • Critical condition: Immediate medical attention
  • Non-critical condition: 30-minute wait, depending on the severity of the condition and the number of patients at the A&E

We seek your understanding that our priority is to provide care to the most critical cases first.

When to go to the A&E

A medical emergency is a sudden injury or illness that can cause serious harm to your body or pose an immediate risk to your life.

Check what you should do for common medical emergencies we treat at the A&E and how to make yourself more comfortable before you arrive.

Visit the A&E for a medical emergency such as:

  • Blurred vision
  • Broken bones
  • Chest pain or heart attack
  • Choking
  • Concussions
  • Excessive bleeding
  • High fever in babies
  • Large open wounds and burns
  • Loss of consciousness
  • Persistent vomiting and diarrhoea
  • Seizures or fits
  • Severe burns
  • Severe abdominal pain
  • Significant head injuries
  • Sudden and severe shortness of breath

If you have symptoms not mentioned above, try using our clinically validated Symptom Checker available via the Parkway Shenton website or MyHealth360 app to help you understand what your symptoms might mean and possible steps you can take.

Ambulance and emergency services

Contact Parkway Emergency if you need ambulance or other medical transportation to Gleneagles Hospital.

For ambulance or special transport, please call:

For medical evacuation and repatriation outside Singapore, please call:

A&E registration and admission

When you arrive at the A&E, you will be asked to:

  • Fill in a registration form
  • Make a health declaration
  • Take your temperature
  • Measure your blood pressure

During the consultation, our medical specialists may recommend you for admission to the hospital for further treatment.

Please inform the admission counter if you wish to be attended by your preferred specialist based in our hospital during your stay.

Find out more about hospital admissions.

A&E charges and insurance

If you intend to claim eligible A&E charges from your personal accident plans, comprehensive hospitalisation plans or travel insurance:

  • Speak to your insurance provider ahead of time to check if direct billing is possible. You may also contact our admissions counter or call +65 6344 7588 to check.
  • Retain all records and receipts to support your claim.
  • Ask your doctor to complete your claim form before your discharge if this is required by your insurance provider.

Find out more about using your insurance.

Our Locations

Accident & Emergency (A&E) - Parkway East Hospital


321 Joo Chiat Place
Singapore 427990

A&E hotline (24-hour):

+65 6340 8666

Get Directions