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Novel coronavirus (2019-nCov) updates

COVID-19 Updates

At Parkway East Hospital, we are closely monitoring the ongoing situation of the novel coronavirus (COVID-19) in Singapore and around the world. Your health is our biggest priority.

We have implemented strict measures at our premises for the protection of our patients, visitors, staff and healthcare workers, as well as for the wider community. Rest assured we are responding to the situation by the day, and are adapting our operations to ensure our hospitals continue to be a safe environment for both existing and new patients who require medical attention.

Read about the measures we’re taking in response to the pandemic, and learn more about the coronavirus to keep you and your loved ones safe. You can also refer to our COVID-19 self-care guide.

Pre-departure COVID-19 polymerase chain reaction (PCR) swab testing is available at selected clinics by Parkway Shenton in Singapore. To make an appointment, please call +65 6812 3391 or WhatsApp +65 8198 7777.

For information on the coronavirus situation in Singapore, please visit the Ministry of Health website.

For international patients, please read our FAQ.

 

 

Visitor and patient advisory


Last updated: 12 July 2021

All visitors and patients must check-in with SafeEntry via the TraceTogether app or token, and keep the app running / have the token with them at all times. All visitors must also wear a mask throughout their visits.

Visitors will also be required to fill in the Visitor Registration form and Health Declaration form at treatment facilities within the premises.

FOR VISITORS (inpatient wards)

  • Each inpatient may only have 1 pre-designated visitor for the duration of admission, with only 1 visit per day
  • Each visit should not last more than 30 minutes at the bedside
  • Visitors who stay for more than 30 minutes will be required to do an Antigen Rapid Test (ART)* at the A&E department**.
  • Persons issued Medical Certificates, Quarantine Orders, Stay Home Notices, Health Risk Alerts and Health Risk Warnings are not allowed to visit patients in the hospital.

*Visits that exceed 30 minutes as well as ART are subjected to hospital approval
**ART testing will be conducted at the A&E department daily


All visitors are required to follow social isolation and infection prevention and control measures. These include:

  1. No entry for visitors who are unwell, on medical leave, or on quarantine
  2. Washing of hands with soap and water for at least 20 seconds, or applying at least 60% alcohol-based disinfection rub on hands before entry
  3. Bringing of own mask and ensuring that the mask is worn at all times during the visitation. Visitors must wear masks with good filtration ability – these include reusable masks that are made up of at least 2 layers of fabric, or surgical masks.
  4. No eating and drinking allowed within the inpatient wards
  5. Maintaining social distancing of at least 1 metre from the other patients and visitors
  6. Not communicating and interacting with other patients or visitors

FOR VISITORS (outpatient clinics & primary care services)

No symptoms Acute respiratory illness of any degree of severity (eg. cough, fever)
Travelled abroad* within the last 14 days,

OR

Had close contact with a confirmed COVID-19 patient
Will be denied entry Will be directed to the A&E department.
Have not travelled abroad* within the last 14 days,

AND

Had no close contact with a confirmed COVID-19 patient
Will be allowed entry Will be denied entry, and advised to consult a doctor as soon as possible

*To any country outside of Singapore

  • Outpatients may be supported by 1 accompanying visitor if required. Discretion will be given by management on a per case basis.
  • Specialist clinics will be reminded to inform patients of visitor restrictions prior to their appointments, and visitors may be denied entry should they fail to meet any of the above criteria.
  • Patients/visitors may be denied entry should entry criteria not be met.

FOR PATIENTS

No symptoms Acute respiratory illness of any degree of severity (eg. cough, fever) Pneumonia / severe respiratory infection with breathlessness
For additional safety, all patients will be required to take an Antigen Rapid Test (ART) at Parkway East Hospital's A&E clinic (free of charge).
No travel and contact history Will be allowed entry Will be allowed entry, and advised to consult a doctor as soon as possible Will be allowed entry, and advised to consult a doctor as soon as possible
Travelled abroad* within the last 14 days,

OR

Been exposed to premises of large active clusters**,

OR

Had close contact with a confirmed COVID-19 patient
Will be allowed entry

Elective treatment:
Will be postponed until 14 days after positive travel or contact history

Urgent treatment:
To proceed if deemed urgent by doctor
Will be directed to the A&E department. Will be directed to the A&E department.

*To any country outside of Singapore
**Refer to MOH's page to find out where are the large active clusters

 

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