A&E Registration Process
All patients seeking consult at our 24-hour A&E clinic will be asked to register at our registration counter. Please bring your identity card and Medisave documents. Patients in critical status will be provided emergency medical attention first before registration.
Triage System & Priority Levels
Our 24-hour A&E clinic follows a triage system. Patients seeking consult at the A&E Department is assessed at the triage stage, where a short medical history and vital signs will be taken. Patients will then be assigned priority levels according to the severity of their health conditions.
Patients showing emergency signs will be prioritised before non-urgent cases that do not require immediate medical attention.
A&E Average Waiting Time
The average waiting time to see a doctor at our A&E 24-hour clinic is about 30 minutes. This is approximate and for informational purposes only.
The waiting time depends on several factors including the severity of a patient’s medical condition and the number of patients at the A&E. It is our priority to provide care to the most critical cases first.
A&E Charges
You may have a personal accident plan, comprehensive hospitalisation plan or travel insurance that covers your expenses for your visits to a 24-hour clinic (or A&E). If so, read the tips below to ensure a seamless claiming process:
1. If you have an international or corporate plan, speak to your insurance provider ahead of time to check if direct billing is possible.
2. Retain all records and receipts to support your claim.
3. Check if your insurance provider’s claim form needs to be completed by a doctor before you are discharged from the hospital.
In case of a medical emergency, and you’re admitted to a hospital after a visit to our 24-hour clinic, please contact our admissions counter or call +65 6344 7588 to check if your insurance coverage is eligible for direct billing.
Consultation & Treatment
Our A&E doctors will evaluate your condition and provide the appropriate treatment. Depending on your medical condition, our doctors may decide on any of the following for you:
- Review by doctors from other departments
If your condition requires review by doctors from other departments, your A&E doctor will call these doctors to evaluate your medical condition.
- Observation after initial treatment or investigations
Your doctor may advise you to stay at the A&E clinic for a few hours to monitor your condition more closely. After the observation period, your doctors will decide whether you need in-hospital admission or you can be discharged for outpatient care.
- Admission
Your doctor may recommend admission if your condition necessitates further investigations or treatment.
- Discharge for home
After evaluation and treatment at the A&E clinic, your doctor may clear you for discharge. You may also be asked to follow-up after a few days in the outpatient clinics.
A&E Admission Process
If admission is required, here are the steps you need to take:
Our admissions counter will assist you throughout the admission process. Our 24-hour clinic has a panel of specialists on call. Please notify the admissions counter if you wish to be attended by a preferred specialist based in our hospital.
Medication & Follow-up Appointment
Patients who are cleared for discharge will be advised by their doctors on what medications they need to take (if any). They will also be provided appointments for their follow-up consultation at the outpatient clinics.
Parkway Emergency
Parkway Emergency supports our Mount Elizabeth hospitals with both emergency and non-emergency medical transportation services. Visit Ambulance and Special Transport for more information.
Parkway Emergency’s ambulance transport is available 24/7 and will convey patients seeking medical transportation to their hospital of choice.
Parkway Emergency comprises a team of experienced doctors, nurses and ambulance drivers who are willing to go the extra mile for our patients. The team of medical specialists are trained in life-support, first-aid and AED use.
Be prepared for any emergency today, save our toll-free hotline 1800-PARKWAY (7275929) in your phone’s address book today.